Orders arrive separately
Phone, counter and online orders each follow their own process.
Online orders for collection and delivery
Guests order on your restaurant website for collection or delivery. Connected delivery services or your own drivers handle delivery.
Example · generated imageEveryday challenges
Details have to be transferred
Your team retypes orders or passes them verbally to the kitchen.
Delivery needs organising too
For every delivery order, it must be clear who will take it to the guest.
No direct route for regulars
Regular customers need a way to order on your website.
Your guests order from you. For delivery, you can connect a delivery service or use your own drivers.
Your website takes the order.
Ordering, preparation and handover form one shared workflow.
Online ordering
Guests order on your restaurant website for collection or delivery. A loyalty programme for regular customers is available on request.
Ordering system
Orders come together in one place. Update prices and availability once.
Kitchen display
The kitchen sees every order with all its details on one screen.
How an order works.
- 01
The guest orders on your restaurant website.
- 02
The order arrives in the ordering system.
- 03
The kitchen prepares it and updates the status.
- 04
Your team hands it to the guest, your own driver or the connected delivery service.
The process
Ready to launch in three steps.
Define the delivery model
We agree on the area, times, pricing rules and in-house or external delivery.
Prepare order handover
The menu, address details and handover to the kitchen and drivers are agreed.
Test from receipt to delivery
Your team checks collection, handover and how to handle stations at full capacity.
FAQ · Delivery
Frequently asked questions.
Your own orders, delivery partners and reliable rules for your delivery area.
Is an ordering platform the same as a delivery partner?
No. A platform brings in orders through its service; a delivery partner can handle transport. For orders placed on your own website, we clarify delivery separately. Availability, contracts, technical integration and costs need to be checked.
Can I use both my own drivers and an external delivery service?
We include your preferred model in the plan. Handover, responsibilities and what happens when drivers are unavailable must be defined. We check whether an external service is available for your location and orders; no specific partner integration is promised here.
How are the delivery area and minimum order value set?
We need the areas you actually want to serve, along with your rules for minimum order value, delivery charges and times. Edge cases, such as an address on the boundary, are also discussed. The technical implementation of these rules is tested before launch.
What happens when the kitchen is at full capacity?
Before launch, we define who accepts orders, adjusts times or temporarily pauses the ordering channel. A confirmed delivery time must match kitchen and driver capacity. The controls included in the project are explicitly agreed.
Does providing a delivery address also give permission for marketing?
We treat ordering and later marketing as separate processes. The project defines which details are needed to fulfil the order, who can access them and how long they are stored. An optional loyalty or marketing offer is agreed separately.
Can't find your question?
Tell us about your situation. We'll work through your questions with you.